Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Good morning, please help me cancel my subscription. I created an account and activated the subscription for a trial period via the Google store on Android. Unfortunately, I don't see dropbox in the subscriptions in the Google store, and when I log in to the application, there is information that if I do not cancel the dropbox plus tariff, a fee will be charged on 4/04, what should I do?
Hi @Iza__, thanks for bringing this to our attention.
Just for clarification, have you followed the steps on this page?
When you view your account in the mobile app, what plan do you see and how much quota do you have? Does it match what you see on this page?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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@Iza__, czy możesz wykonać dokładnie te same kroki, które Jay zalinkował powyżej i wysłać mi zrzut ekranu tego, co widzisz po swojej stronie? Pamiętaj, aby zamaskować wszelkie dane osobowe, jeśli znajdują się na zrzucie ekranu.
Czy Twoja aplikacja mobilna wyświetla ten sam adres e-mail, który widzisz tutaj?
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@Iza__, can you please follow the exact same steps Jay has linked above and send me a screenshot of what you see on your end? Make sure to mask any personal info, in case there’s any on your screenshot.
Also, does your mobile app show the same email address as the one you see here?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Jeśli zaznaczysz menu tuż nad oknem wiadomości na forum, zobaczysz małą ikonę aparatu? Jeśli tak, możesz kliknąć tam, aby załączyć zrzut ekranu.
Jeśli nadal nie widzisz tej opcji, a korzystasz z urządzenia mobilnego, czy możesz zamiast tego spróbować przesłać zrzut ekranu za pomocą komputera?
Daj mi znać, jak poszło.
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If you check the menu right above your message box here on the forum, do you see a small camera icon? If yes, you can click there to attach your screenshot.
If the option’s still missing and you’re using your mobile device, can you please try uploading your screenshot via a computer instead?
Let me know how that goes.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!