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Forum Discussion
Re: How can I cancel and get a refund?
want a refund what to do misunderstood the price I think the price of Thai baht
100 Replies
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want a refund what to do misunderstood the price I think the price of Thai baht
Apply on 9/10/65 128us think 128 Thai baht a lot of money
Help me, it's a lot of money. This burden is not because of misunderstanding I don't know much about currency, please.
- Click to order and see the money in the amount of Thai baht, 128 baht per year, think it's right, so order but the amount deducted on the card 4833 baht Very shocked because the money will not pay for the card at the end of the month. It's actually 128us. So I will ask for a refund.
- Fear of not having enough money to pay credit card bills at the end of the month
Excuse me? No refunds?
Dropbox gives people 14 days refund policy if for whatever reason they are not satisfied.
Btw, if you paid through Paypal you will have to either contact them first at paypalie@dropbox.com
And if you are a EU citizen Dropbox is required to refund you within 30 days by EU consumer law.
- Rich
Super User II
erol2022 wrote:
Dropbox gives people 14 days refund policy if for whatever reason they are not satisfied.
No, they don't. In most cases, payments for Dropbox subscriptions and team member licenses aren’t refundable.
And if you are a EU citizen Dropbox is required to refund you within 30 days by EU consumer law.The currency mentioned here, Baht, is the currency used in Thailand, which would not be covered by the EU consumer law.
- I want my refund
- Nancy
Dropbox Community Moderator
Hi Rabbits1077, I hope you’re doing well.
Can you let me know if you initially upgraded your Dropbox account via www.dropbox.com or the App Store/Play Store instead? That’ll help me guide you further.
Canceled my account. Billed for another month. Please refund.
- Rich
Rushrules wrote:
Canceled my account. Billed for another month. Please refund.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Why should I have to jump through hoops to get MY money. Refund immediatly or futher legal action will be taken.
- Nancy
Hey Rushrules.
First of all, please kindly note that we’re unable to take any actions on your Dropbox account from the forum, since we don’t have any account visibility.
Besides that, can you clarify if you’re being billed directly from Dropbox or the App Store/Play Store instead?
If your Dropbox account was upgraded via iTunes for example, you'll need to contact Apple directly to request a refund.
Thanks!
- Hi there I have been charged £200 today for drop box I do not use drip box and I would like to delete it. It has took money out that I don it have. How do I reclaim?
- I was charged 180.00 by drop box and don't even have an account. Can I get a refund?
- Rich
Kalbmacii12 wrote:
I was charged 180.00 by drop box and don't even have an account. Can I get a refund?You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
I want to get a refund ! And how can I do ?
- Mark
How did you pay? If it was via an App Store you need to cancel at least 48 hours before. You also need to speak to them about refunds.
- I cancelled my free trial on Nov 1…… have emails confirming! I was just charged AGAIN!!! I need a phone number to talk to someone at Dropbox!! I need refunds!!! And to remove me!!!!
- Megan
Hi J Moynahan, sorry to hear about that, let's see how we can help!
Have you tried contacting our Support team, about this? If so, feel free to send me your ticket number reference, in order to locate it in our system.
Keep me posted!
