How can I get a refund?

[zhaoruxia]

I registered a Dropbox account, I received a deduction of 199 USD today but I did not order the 3TB package. This package is not applicable to me and Dropbox didn't show me it will deduct fees. I am very dissatisfied with that charge and now apply for a refund now.

[Walter]

Hi there @zhaoruxia, sorry to hear about this.

Have you by any chance reached out to our support team to ask for assistance on this?

If you did, please share your ticket ID with us here, so that we can look it up in our system.

Thanks!

[chrishengbee]

Hello,

I have started my trail of professonal two days ago but later I decided to cancel it because of some consideration. However, I am surprised to see a bill of 199 euros in my bank account. To my understanding, such a payment won't be made until the end of my trial, and in my case it certainly shouldn't be made anyway as I already canceled my trail. 

Can I ask why this happened and kindly ask for the refund please?

Best regards,

[Megan]

Hi @chrishengbee, sorry to hear about this! 

Have you tried to contact our Support team, in regards to this charge issue from your Professional trial? 

You should be able to do so, since the account is a paid one, and they'd have more account-specific info, in order to let you know more about this. 

Let me know more!

[chrishengbee]

Hi, 

Thanks for the quick reply.

I did try to connect to Support, but as I already canceled my Professional account. The Support page only offers me either chatting with bot or comming to the community. So honestly they were not very helpful.

Also I tried the online tool to check the transaction but I don't have the 12-character code in my bank statement so the tool is not useable to me too.

Best regards

[Megan]

Hi @chrishengbee, I just sent you an email, in order for us to have a closer look into this. 

I'll see you there, cheers!

[chrishengbee]

I had the same problem! What is the final solution?

[chrishengbee]

Got it and replied your email! Look forward to a solution soon. Bests