Forum Discussion

JGAV's avatar
JGAV
Explorer | Level 3
2 years ago

How can I make sure my Dropbox trial is cancelled?

Allen, Dropbox zegt dat ik een proefabonnement heb genomen. Daar weet ik niets van en om dat ongedaan te maken is onmogelijk. Wie weer de oplossing?
cancellations
Plans
JGAV's avatar
JGAV
Explorer | Level 3
2 years ago
Dear Nancy, thank you for sending these links. But as far as I know, I don't have a Google Play Account and ig I do have I don't know how to do so. I am 76 years old and I don't understand these things.
The only thing I want is to read that I don't have registered a trial subscription, so I can errase Dropbox from my mobile Phone.
I'm afraid (scared) that I get in trouwde by not paying for something Dropbox claims that I have taken.
I can send you a screenshot of my account, on which you can see what I have on/in Dropbox, but I don't know if a trial subscription is registered also on that place.
Can you tell me how I can send you a screenshot please.
Kind regards, Joop Veeninga
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey JGAV - sorry to jump in here, but I wanted to mention that you can send us a screenshot through the camera icon (insert photo option) within your reply's box.

 

Also, you didn't clarify, what is your plan tab showing at the moment? 

  • JGAV's avatar
    JGAV
    Explorer | Level 3
    2 years ago

    Beste Walter, uw vorige bericht gezien en gelezen, maar een mogelijkheid om een screenshot te plakken zit er niet bij. En ik zou het echt zeer op prijs stellen om deze hele affaire per email af te wikkelen, dan kan ik ook mijn screenshot toevoegen. Graag ontvang ik per email een reactie waarop ik peremail kan reageren. Dank voor uw medewerking, zeer gewaardeerd.
    Met vriendelijke groet,
    Joop

    [personal information removed per the Community's Guidelines]

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Sure thing JGAV - you've got :envelope: 

       

      Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

       

      --- 

       

      Natuurlijk JGAV - je hebt :envelope:

       

      Wanneer je de kans krijgt, kijk dan eens in je inbox, dan gaan we verder met je bericht.

       

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