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How do I cancel my Dropbox subscription? Nothing seems to work

How do I cancel my Dropbox subscription? Nothing seems to work

kent11
Explorer | Level 3

is there a real phone number i can call to cancel this?

i have tried everything online available but none work

i have been paying for this service i will/ would never use 

i just want the charge to stop

i dont know what else to do.

please help

4 Replies 4

Nancy
Dropbox Staff

Welcome aboard the Community, @kent11

 

Let’s check a few things first, to find the best approach. 

 

Are you being billed directly by Dropbox, or iTunes/Google Play? You can also double check your bank statement to verify this; this should show next to your latest Dropbox charges.

 

Other than that, what exact steps have you followed so far to cancel your plan? 

 

Let me know, and we’ll take it from there.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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kent11
Explorer | Level 3

bank shows dropbox

kent11
Explorer | Level 3

i have tried to log in and cancel but always at some point there is an issue and i cant continue

i called 3 different phone numbers

one i paid a 2.99 admin fee and was given another number to call with my confirmation number but can not ever talk to a person

Nancy
Dropbox Staff

I see, thanks for letting me know. 

 

Can you please give these steps a try to log a ticket with our support team directly? When you’re done, send me your ticket number here and I’ll leave an internal note for them. 

 

If you come across any issues though, don’t hesitate to ping me and I’ll open a ticket for you instead.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Nancy Dropbox Staff
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    kent11 Explorer | Level 3
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