I can't cancel my free trial

[mcbvolk1]

I already tried to follow the "instructions" to cancel this. I also tried the Billing Request Form which is most likely a waste of time because there should be no charges on my card because I'm still in the free trial period. Please contact me about how I can actually cancel my free trial. 

Also please fix the documentation so people can do this without resorting to a community post.

It is messed up how hard this is. 

[Jay]

Hi @mcbvolk1, thanks for bringing this to our attention.

Did you create the trial via the Dropbox site directly, or the mobile app itself?

This will help me to assist further!

[mcbvolk1]

I'm pretty sure it was through the website

[Jay]

What is the current plan you're seeing on this page?

Could you confirm that you've followed these steps to cancel your trial on the Dropbox site?