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Astrojon917's avatar
Astrojon917
Helpful | Level 5
4 years ago
Solved

I paid for an upgrade, but still have no space and would like to restore deleted files

First of all, thanks to all who answered my previous question - but the plot thickens and this is a bit complicated.  So here goes: A) My One Drive is up and running and I would prefer to use One Dr...
Plans
Storage space
  • Jay's avatar
    Jay
    4 years ago
    The Dropbox Transfer plan has the same quota as the Basic plan, meaning you get 2 GB of quota.

    The 100 GB is for using the Transfer feature on your account, which on a normal Basic plan would be 100 MB. The files could be uploaded directly into a transfer to be sent to someone.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey Astrojon917, thanks for posting today!

When you say that you paid for an upgrade, but still have no space, could you let me know which plan you paid for?

Which plan do you see in your account settings and with how much space, please?

I'll happily look into this for you as soon as I have this info, thanks!
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Thanks John, but I'm afraid that this is the universal link used to access the plan tab in Dropbox. 

    This link will open up my own Dropbox plan page, not yours. 

    A screenshot of yours would be great, though!

    Thanks!
    • Astrojon917's avatar
      Astrojon917
      Helpful | Level 5
      4 years ago

    • Astrojon917's avatar
      Astrojon917
      Helpful | Level 5
      4 years ago

      Hannah, not sure how much of that screenshot you can see, but I did my best - so again, I understand that I cannot have Dropbox and OneDrive at the same time.  I run a blog and amass many photos so I need to know that I have backup if I need a particular image. I have NOTHING against Dropbox and OneDrive is on par in terms of cost - but I am on a fixed income and really don't relish another bill - yet I need the storage - so I am open to all and sundry suggestions, ideas - what have you. Whatever the outcome, thanks so much for your saintly patience, good humor and great help - it is absolutely appreciated - make it a great day! 


      John Yodice

      NYC 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Hi Astrojon917, it looks like you're on a plan that doesn't provide enough space on your account for the files to sync.

        Since you mentioned that you upgraded to a larger plan, please could you clarify exactly what plan is written on the account page?

        Alternatively, you can see your recent payments which would give the name of the plan type.

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