Lying email. Why do you say I have no space when I do?

[Fullbore]

I am using 2.81 GB of 6.75 GB so why did dropbox send this email-

This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features.

[reflog369]

Two days ago I started getting messages about running out of storage space. I have the free version of 2GB of space but have earned additional space by referring friends. (9.75GB)

Online dropbox shows that I am using 10.1 GB of space yet using explorer, I see that I'm only using 2.2GB of space. Almost everything in the folders is small jpgs and Doc files which really don't take up a lot of space. I have several shared folders but empty them as soon as someone shares something with me. To try and resolve the issue I have tried:

- Finding and deleting large files but there arn't any that I can see
- Using the bot. I keep getting "Increase your storage options"
- Clearing the cache

There is a large discrepancy between the 10.1 GB of space dropbox says I' using and the 2.2 GB I show.

Any advice???

Thnks.........

[reflog369]

Well, I was able to answer my own question.

Someone had uploaded a large HIDDEN file (7GB) unknowingly to a  "shared folders". I was finally able to see the size of her usage.

After I deleted all the files including the one I never saw, the space freed up.........

Tnx to all.............

[Nancy]

Hi @gtb! Thanks for posting here.

The actual quota that’s available for your Dropbox account is 5.75GB, as shown when clicking on your avatar (you can also see this here).

The page that you’re currently looking at is just showing the minimum quota for Dropbox Basic, which is indeed 2GB.

Hope that clarifies things.