My account shows error that I'm on Basic, even though I've paid for an upgrade

[busyday74]

I have upgraded from the free plan to the next one up, paid my money but drop box is sending emails to say my plan has ran out and I need to renew. Also it shows I have 2 gig of space and not the 2T I paid for!

Can anyone help please as I can't find a way to send a message for help.

[Rich]

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@busyday74 wrote:

I have upgraded from the free plan to the next one up, paid my money but drop box is sending emails to say my plan has ran out and I need to renew. Also it shows I have 2 gig of space and not the 2T I paid for!

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You likely started a new, second account rather than upgrade your existing account. Use the credit card charge lookup tool to identify the account you're paying for. I'm betting it's on a different email from the Basic account you're signing in to.

[busyday744]

hmmmm. So when I log in on the internet I have the basic and when I follow the app on my computer I have the upgrade.

They both use the same email and account details! isn't technology wonderful 🙂

[Megan]

Hey @busyday744, now that's interesting! 

How did you upgrade in the first place? Was it directly from our end, or maybe through Apple/Google? 

Can you send me a screenshot of your account's plan page as shown here? 

[busyday744]

I upgraded with the app on the computer I think. 

today I noticed an email that told me I had deleted over 3k files and to restore them follow the link. when I did so it told me my account was out of date and to renew.

I closed all that down and logged in from the net. that's when all this started lol. 

working on a screen shot now for you.

[busyday744]

really sorry but don't know how to add the screenshot here 😞

[Megan]

No worries @busyday744, I got you! 

You should be able to attach it by using the camera-like icon when trying to respond back to me.

[busyday744]

[Megan]

Thanks for this @busyday744!

You mentioned: "when I log in on the internet I have the basic" but based on the screenshot, it seems that you do indeed have a Plus plan. 

Where exactly do you see the prompt, asking you to upgrade to the Plus plan?