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My personal account was accidentally merged into a Business Account

My personal account was accidentally merged into a Business Account

LauraLOTC
Explorer | Level 4
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I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. Then Dropbox notified me that my personal account was closed and they were refunding me my fee. How do I extricate myself from this? I do not want to own the Business Account or have that for my own Dropbox, I only need access to it. How do I restore my Personal account and revive the subscription? The person who created the new business account says it was a mistake, but doesn't know how to fix it and one can't "call" Dropbox, nor is there a way to change accounts. Help!

24 Replies 24

Rich
Super User II
Go to solution

@ckonteos80 wrote:

What is the correct procedure to be removed from the Business account and to return to the Plus account. Without losing any files or the yearly payment that I have made.


When you join a Business team with a paid account, you receive a prorated refund for any time remaining on your subscription. Once you get your account back, you'll need to resubscribe.

 

In order to be removed from the team you need to contact the team admin and ask them to convert your account back to an individual account. It's very important that they don't just remove you from the team as that would delete your account. If that were to happen the team admin would have just seven days to restore your account. Make sure they convert your account.

hammer078
New member | Level 2
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- Yesterday I received an invite from my friend to collaborate on his "Work" folder (let's call it that for now).
- I was offered 2 choices to either "join" or "create new account".
- I opted to Join. Now my folders all got archived into 1 folder and his account folders are taking precedence in my overview.

- my standard (paid) account got refunded (not what I wanted!!)
- This is not what I expected and would like to revert this to how I had it prior to Joining his "Work" Folder (my own subscription and own files).

 

How do I "un-join" and revert back to my paid subscription without loosing all my personal files and folders?

Please advise

Megan
Dropbox Staff
Go to solution

Hey @hammer078, welcome to the Dropbox Community!

 

If you joined a Dropbox Business team, the admin will need to remove you from it, so that you can go back to your personal account.

 

They will need to remove you by converting your account to an individual Dropbox Basic account. That way, you'll lose access to the team content, but keep your account and your personal files.

 

Let me know if you have any questions.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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jonnyk1
New member | Level 2
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Same problem for me.

I clicked an invite from a supplier and it swallowed my own account and now I can't remove my account from their organisation. The process really needs improving or at least make it reversable.

 

 

Paul 11
Explorer | Level 3
Go to solution
How do I leave the company Dropbox as I have left the company and I am still included in their media?

Megan
Dropbox Staff
Go to solution

Hey there, @Paul 11, let's jump right into this! 

 

Based on the info you've provided, I understand that you are either part of a Business account, that you now want to leave. Or that you need to remove a shared folder/file off of your Dropbox account.

 

Would you mind clarifying a bit more, and also letting me know about your plan page, and what it reports, in order for me to have a clear visual, and provide you with the correct next steps please? 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Paul 11
Explorer | Level 3
Go to solution
Hi Megan. Thank you for your reply.
I used to work for a company and left it Oct 22. I recently received an email from Dropbox and saw that I was still linked to the company account.
I am trying to find out how to remove myself.
Thank you

Mark
Super User II
Go to solution

Hi @Paul 11 

 

As others have said the Company has to do that for you. You cannot do it yourself. You need to speak to the Admin at the company and get them to remove (not delete!) you. 


 


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JES4
New member | Level 2

Dear All,

a bad mistake happened when a collegue from another company tried to invite me to one of his shared folders: He accidentally invited me to join his team (Dropbox Business). I followed the invite and suddenly all my data got transferred to his company's Dropbox Business. A minute later I a got informed that my account had been deleted and a day later the Dropbox fees for the remaining year had been refunded to my credit card. I contacted DB's mail support but received no answer exept: "We are glad that you have contacted Dropbox Support. We appreciate your message. However, please note that this email box is not monitored by our support team". 

I really do hope that the community can help out and advise on the best category to post this.

Thanks a lot!

Jan

Hannah
Dropbox Staff

Hey @JES4, sorry to hear about this.

 

When you become a member of a Dropbox Business team and the team admin chooses to delete you from the team, your account is indeed deleted.

 

What the admin needs to do now is restore your account (they have 7 days since the deletion) and then convert your account to an individual one.

 

That way, you can  get your account back and re-upgrade to your preferred plan.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Nicolas M.11 Explorer | Level 4
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