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Forum Discussion

pasharinho's avatar
pasharinho
Explorer | Level 3
4 years ago
Solved

New payment after changing Apple ID country is not recognized, so my account is downgraded to Basic

Hello all,   I have a problem with my Dropbox Plus subscription purchased via Apple App store. I'm originally from Russia, my Dropbox Plus subscription was purchased using my Russian Apple ID. Ho...
billing
Dropbox Basic
Dropbox Plus
Mobile
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    4 years ago

    Hi pasharinho, thanks for providing these details.

     

    Since it sounds like your iTunes account is now associated with a Spanish card, the upgrade should've gone through successfully.

     

    Could you check your payments page to see if it appears there?

     

    Keep me updated with any progress!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi pasharinho, thanks for providing these details.

 

Since it sounds like your iTunes account is now associated with a Spanish card, the upgrade should've gone through successfully.

 

Could you check your payments page to see if it appears there?

 

Keep me updated with any progress!

  • pasharinho's avatar
    pasharinho
    Explorer | Level 3
    4 years ago

    Hi @Jay 

     

    Thanks for your reply. For few days my account was in Basic mode and I was not able to see my last payment on my payments page, as you suggested. All my apps (desktop and mobile) became Basic as well. But today my account got unlocked. The issue is resolved. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Glad to hear it's resolved now, pasharinho! 

       

      If you need any further assistance in future, please let me know. Enjoy your week!

      • banusanar's avatar
        banusanar
        New member | Level 2
        2 years ago

        I have the same issue as @pasharinho. I was using an India Region Apple ID and had to convert that to a US region. I have the receipt of the Dropbox yearly subscription purchased through the US Region Apple store. But today my account was downgraded to Basic. How to I get it restored?

        Thanks
        -Banu

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