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Paid for upgrade but not on account

Paid for upgrade but not on account

Sabina shilekani
Explorer | Level 4

Hi,

I upgraded and paid for the upgrade. The transactions were successful but the storage did not upgrade.

Thank you in advance!
// Sabina

9 Replies 9

Jay
Dropbox Staff

Hi @Sabina shilekani, thanks for bringing this to our attention.

 

Did you upgrade via the Dropbox site itself, or via the mobile app?

 

According to your card statement, were you charged by Dropbox, iTunes or Google Play?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Sabina shilekani
Explorer | Level 4
Hi Jay,

Thank you for your reply!

I upgraded through the app and I was charged by APPLE.COM/BILL.

Thanks!
// Sabina

Jay
Dropbox Staff

Thanks for the info, could you try these steps to restore your purchases to your account?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Sabina shilekani
Explorer | Level 4
Hi,

Thank you!

The app doesn’t let me go from the site where it shows the update options... I can’t go to my profile...

// Sabina

Megan
Dropbox Staff

Hi @Sabina shilekani, sorry I am not sure I followed. I'd appreciate some clarifications.  

 

Do you mean that you can't access your mobile app, under Account tab? If so, why not? Does something unexpected happen? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Sabina shilekani
Explorer | Level 4
Hi,

Sorry! I was finally able to go to settings, and when I try to follow the steps from you, I get an error message...

// Sabina

Megan
Dropbox Staff

Hi @Sabina shilekani, could I then send you an email, in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Sabina shilekani
Explorer | Level 4
Hi Megan,

Of course, I would really appreciate it!

Thank u in advance!
// Sabina

Walter
Dropbox Staff

Hey @Sabina shilekani   - sorry to jump in here, but I just wanted to mention that I've just followed up via email, so please have a look at your inbox and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    Sabina shilekani Explorer | Level 4
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    Megan Dropbox Staff
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