Paid for upgrade but not on account

[Sabina shilekani]

Hi,

I upgraded and paid for the upgrade. The transactions were successful but the storage did not upgrade.

Thank you in advance!
// Sabina

[Jay]

Hi @Sabina shilekani, thanks for bringing this to our attention.

Did you upgrade via the Dropbox site itself, or via the mobile app?

According to your card statement, were you charged by Dropbox, iTunes or Google Play?

This will help me to assist further!

[Sabina shilekani]

Hi Jay,

Thank you for your reply!

I upgraded through the app and I was charged by APPLE.COM/BILL.

Thanks!
// Sabina

[Jay]

Thanks for the info, could you try these steps to restore your purchases to your account?

[Sabina shilekani]

Hi,

Thank you!

The app doesn’t let me go from the site where it shows the update options... I can’t go to my profile...

// Sabina

[Megan]

Hi @Sabina shilekani, sorry I am not sure I followed. I'd appreciate some clarifications.  

Do you mean that you can't access your mobile app, under Account tab? If so, why not? Does something unexpected happen? 

[Sabina shilekani]

Hi,

Sorry! I was finally able to go to settings, and when I try to follow the steps from you, I get an error message...

// Sabina

[Megan]

Hi @Sabina shilekani, could I then send you an email, in order for us to have a closer look into this? 

[Sabina shilekani]

Hi Megan,

Of course, I would really appreciate it!

Thank u in advance!
// Sabina

[Walter]

Hey @Sabina shilekani   - sorry to jump in here, but I just wanted to mention that I've just followed up via email, so please have a look at your inbox and we'll take it from there.