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Payments issue

Payments issue

Memagranny
Explorer | Level 3

Dropbox fax one-time have been trying to run a payment $179.00 they try to run it at least 5 times a day for something i didn't sign up for i have been dealing trying to "customer service " they have a 800 number robo troubleshoot or even billing you cant talk they say you can e-mail them but they are way behind but they have time to trying to take money out of my account at least 5 times a day .. My bank says they cant appeal until the transaction happens... Not able to talk to a live person they say to email so i have it can take several days..  well i don't want money in my account so they can take it.. WHAT TO DO?

3 Replies 3

Walter
Dropbox Staff

Hi there @Memagranny, I'm sorry to hear you're having issues with this.

 

If you didn't sign up for a Dropbox subscription, then your billing information might have been compromised and I'd suggest that you reach out to your bank to inform them about this directly.

 

If you'd like us to have a further look internally though, please let us know here and we'll reach out via email to investigate. 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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jrigby
New member | Level 2

im having the same issue. Drop box one time is trying to run a 180.00 dollar from my account and i have not signed up for anything. This payment is trying run everyday.

 

Mark
Super User II

@jrigby wrote:

im having the same issue. Drop box one time is trying to run a 180.00 dollar from my account and i have not signed up for anything. This payment is trying run everyday.

 


If you didnt give Dropbox your card details then you need to call your card company as somebody has committed fraud. 

 

If you did give them your details then you signed up for a trial which expired and now its trying to charge you. You need to cancel that trial.


 


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    Mark Super User II
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    jrigby New member | Level 2
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    Walter Dropbox Staff
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