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Re: Promo popup offer disappeared

Promo popup offer disappeared

jw1313
Explorer | Level 3

Hello, I had a promotion offer pop-up when I logged in today, but I wanted to check how much the upgrade prices were before commiting to it. I assumed it would be available on the upgrade page, but now the offer isn't appearing anywhere, even when I logout and log back in. Is there a place where offers are logged so I could review it again?

 

20 Replies 20

AlBal
Explorer | Level 3

Nancy, I just received a promo offer in my email today. When I clicked the link in an attempt to upgrade, this message came up, "The campaign offer can not be redeemed". I received the offer eight hours ago, the offer in my email does not expire until DECEMBER 2, 2022 (today is November 30th). I do not understand what is going on with this company. 

Nancy
Dropbox Staff

Thanks for letting me know!

 

Can you send me a screenshot of the promo offer you mention, along with its expiration date? Please also attach a screenshot of the error message that you saw. 

 

I’d like to investigate this further.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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jw1313
Explorer | Level 3

my issue was never resolved either

Nancy
Dropbox Staff

Hi @jw1313, I’m sorry to hear this. 

 

From what I can see, @Walter offered to open you a ticket, but you didn’t confirm after that point. 

 

If you still want us to look into this though, we can most definitely open a ticket for you now and investigate further. 

 

Let me know if you’d like that.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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AlBal
Explorer | Level 3

Hi Nancy, here are the two screen shots you requested (the email offer and also the offer being declined). To include the email date (top right corner) as well as the expiration on one page I had to reduce the text of the email to allow both to fit in one screenshot. Thank you dropboxofferscreenshot1.JPGdropboxofferscreenshot2.JPG

Megan
Dropbox Staff

Awesome job on the screenshots @AlBal

 

Can I send you an email, in order for us to have a closer look into this?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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jw1313
Explorer | Level 3

If that is the only method to resolve this or to find out if i'm eligible for a better offer, then yes. Thank you!

Megan
Dropbox Staff

Hi @jw1313, I just sent you an email, I'll see you there.

 

Cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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AlBal
Explorer | Level 3

Yes Megan, certainly. Thank you

jw1313
Explorer | Level 3

I haven't received your email yet...

Need more support?