Forum Discussion

Meanocto's avatar
Meanocto
Explorer | Level 3
3 years ago

Re: How can I cancel and get a refund?

Help!
I haven’t use my acount over a year and thought i had cancel my subscription
And without warning, i got charged 300CAD
for the year…
Can someone please help?

1 Reply

Replies have been turned off for this discussion
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for your post, Meanocto!

     

    Can you let me know if the charges you’ve received are coming directly from Dropbox or the App Store/Play Store?

     

    I’ll be able to guide you further, this way.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!