Switching from Apple to Website

[at0605]

I'm trying to switch from a mobile subscription (Apple) to a subscription to Dropbox. I was told to cancel my Apple subscription (which I did) and then I would be able to sign up on Dropbox.

Yet, I'm still told that "Your plan and billing information are managed externally," when I try to upgrade online.

I understand from a prior post that I have to wait for my account to downgrade to basic and then sign up, yet I got a refund on my ANNUAL subscription from Apple. Does this mean I may have to wait a year to upgrade on Dropbox's end?

[Jay]

Hi @at0605, thanks for bringing this to our attention.

When you got a refund from Apple, did they confirm that they would cancel the subscription to Dropbox at the same time? 

This will help me to assist further!

[at0605]

They did not confirm it but under my subscriptions in Apple it says dropbox expired on May 27.

[Hannah]

Sorry to jump in here, @at0605.

Do you still see that you're on a paid plan in your Dropbox account settings here?

[at0605]

It says I'm on the Dropbox Professional plan. Also states, "You purchased Dropbox Professional through the iOS app."

There's no mention of payment.

[Hannah]

Thanks for the update, @at0605.

Can we actually send you an email, so we can investigate this further?

[at0605]

Yep. Do you have access to my account?

[at0605]

Yes. Do you have my email?

[Megan]

Yes I do have your email address so I can contact you, @at0605.

I just sent you an email, and I'll see you there. Cheers!

[drstevok]

I have the same problem.

I let my monthly subscription (plus) purchased through the Apple app store expire.

I want to switch to the family plan but pay through the website (not via the app store).

But when I go to my account, it still says "Your plan and billing information are managed externally." even though my subscription expired 2 days ago.