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URGENT need to cancel "Free Trial" before 11 days!

URGENT need to cancel "Free Trial" before 11 days!

jackfelldownandbrokehiscrown
Explorer | Level 3
Go to solution

I already have the BASIC PLAN.

I - mistakenly - also enrolled for a FREE TRIAL PLAN.

Today is Nov. 6/2022. - On Nov. 17/2022 (in 11 days) I will be charged for the free trial plan, unless I cancel.

I have really tried, but cannot.

I CANNOT AFFORD TO BE BILLED.

Please help me, thank you very much.

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Since it seems that you're on the Basic plan, your free trial must have been already cancelled @jackfelldownandbrokehiscrown 

 

Let me know if you have any other questions. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Walter
Dropbox Staff
Go to solution

Hey @jackfelldownandbrokehiscrown, sorry to hear you're having issues with this.

 

Can you please let me know what exactly is reported in your account's plan tab at the moment? 

 

Let me know what you find and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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jackfelldownandbrokehiscrown
Explorer | Level 3
Go to solution

Below is what is reported.

Do you need any other info?

Thank you very much for helping me.

Please let me know wether the Free Trial is canceled.

Best!

C

 

Screen Shot 2022-11-07 at 5.31.44 AM.png

Walter
Dropbox Staff
Go to solution

Since it seems that you're on the Basic plan, your free trial must have been already cancelled @jackfelldownandbrokehiscrown 

 

Let me know if you have any other questions. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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jackfelldownandbrokehiscrown
Explorer | Level 3
Go to solution

Thank you, Walter!

Walter
Dropbox Staff
Go to solution

No biggie @jackfelldownandbrokehiscrown - I'm glad I could help clear this up.

 

Take care and see you around the Community! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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