Plans and Subscriptions
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I already have the BASIC PLAN.
I - mistakenly - also enrolled for a FREE TRIAL PLAN.
Today is Nov. 6/2022. - On Nov. 17/2022 (in 11 days) I will be charged for the free trial plan, unless I cancel.
I have really tried, but cannot.
I CANNOT AFFORD TO BE BILLED.
Please help me, thank you very much.
Since it seems that you're on the Basic plan, your free trial must have been already cancelled @jackfelldownandbrokehiscrown
Let me know if you have any other questions.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @jackfelldownandbrokehiscrown, sorry to hear you're having issues with this.
Can you please let me know what exactly is reported in your account's plan tab at the moment?
Let me know what you find and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Below is what is reported.
Do you need any other info?
Thank you very much for helping me.
Please let me know wether the Free Trial is canceled.
Best!
C
Since it seems that you're on the Basic plan, your free trial must have been already cancelled @jackfelldownandbrokehiscrown
Let me know if you have any other questions.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thank you, Walter!
No biggie @jackfelldownandbrokehiscrown - I'm glad I could help clear this up.
Take care and see you around the Community!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!