Unauthorized Charge on my Account

lissiepoyner · ‎02-13-2023

There has been an unauthorized charge on my account for $180 - no account I log into has anything except the basic free plan. I've been trying to submit support tickets but no response and there is no valid transaction ID on my account.

Mark · ‎02-13-2023

Did you give Dropbox your credit or debit card info? If you didnt then you need to speak to your card provider as your card has been cloned/hacked etc, and you need a new one.

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Darymcconnell

Hi. I've just been charged £216. I don't believe I signed up for this. Is there anyone I can speak to? Definitely can't afford this right now and don't really use it at all.

Hannah

Hey @Darymcconnell, thanks for posting to our Community.

You can reach out to our support team directly about this, through this page.

Perhaps it was a free trial that renewed, but our team should be able to assist you further.

Let me know if you're having trouble reaching out to the team.

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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Unauthorized Charge on my Account

Unauthorized Charge on my Account

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