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can't change email ... says it is already taken?!?!
I have the wrong email associated with my account.
It is an old non-existent email.
When I try to update my email to my current correct email ... I get a message saying that address is already taken .... how do I fix this.
5 Replies
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- Mark
Super User II
You need to reset the password on your duplicate account via www.dropbox.com/forgot .
Log in to that account
Delete it
Then go back and change your email from your first account I've experienced this same problem which Christopher S. describes but the answer from Mark Mc doesn't work because the problem is with trying to change the e-mail address and not resetting the password.
I put in my e-mail address and then changed it to an gmail address. I then decided to revert to my email address but every time I went to put in my e-mail address I kept getting a message which said "that e-mail address is already taken. The address referred to is my main e-mail address. I would appreciate any help that can be given. Thanks so much in advance. Patrick.
- Rich
It means there's already an account with that email address. Try to reset the password for it.
- Mark
Patrick
Please read the thread, it was explained exactly how to do this when the post was first made.
Paul - you have to reset the password on the account it says you cannot change to as it already exists.... because you need to log in to it and delete it hence resetting password.
