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Re: My Dropbox Account has been suspended and my team cannot access to my shared folder
I used Dropbox via my personal email for a number of years. I was given access to files of a company that I was working with for a year. On leaving they were slow to end the shared access. In the meantime I have continued to use Dropbox via my personal email & have save many new files that relate to the business of the next company I worked for.
Completely out of nowhere I received an email from Dropbox stated that my email/account were suspended & that I should contact the administrator to resolve this. I have no idea who the administrator is. How can I resolve this serious issue if I don't know who I'm to contact?
I have tried to reset the password relating to the email I use for Dropbox & I can't even do that. I get the error message stating that my account is suspended.
There are some extremely important tax documents that I urgently need to provide to the tax authorities & our tax advisors, this really is a serious matter for me & would really appreciate any help that anyone can give. I'm in a desperate position as a result of this situation.
Many thanks.
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- Megan
Dropbox Community Moderator
Hey tiffer1967, thanks for posting here today!
If I understand correctly, you were added to a Business team, and your Dropbox account has been suspended.
In that case, only your team admin can unsuspend it on their end. After that, they can convert the account to a personal one instead.
Do you have any old emails, that you can use in order to locate the team's admin?
Let me know more!
