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Anouschka1's avatar
Anouschka1
New member | Level 2
3 years ago

Re: Can't access email to get 6-digit code

Hello everyone,

I’ve been trying to get excess to my old Dropbox. My old Dropbox is linked to an old e-mail, which I forgot the password from. Recently I found the e-mails password, but Microsoft blocked the e-mails password. I can’t ask for an new Dropbox password, because it’s linked to my old hotmail account. How can I get acces again to my old Dropbox? I had so many old pictures on it. I can cry😭😭😭😭.

Kind regards,

Anouschka

1 Reply

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Anouschka1, thanks for reaching out to us today.

     

    Your best bet in regaining access to your Dropbox account, is to regain access to the email address.

     

    I would absolutely suggest reaching out to Microsoft, so they can help you regain access, because without access to your email, there's not much we can do on our end.

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