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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Anouschka1's avatar
Anouschka1
New member | Level 2
3 years ago
Hello everyone,

I’ve been trying to get excess to my old Dropbox. My old Dropbox is linked to an old e-mail, which I forgot the password from. Recently I found the e-mails password, but Microsoft blocked the e-mails password. I can’t ask for an new Dropbox password, because it’s linked to my old hotmail account. How can I get acces again to my old Dropbox? I had so many old pictures on it. I can cry😭😭😭😭.

Kind regards,

Anouschka
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Anouschka1, thanks for reaching out to us today.

 

Your best bet in regaining access to your Dropbox account, is to regain access to the email address.

 

I would absolutely suggest reaching out to Microsoft, so they can help you regain access, because without access to your email, there's not much we can do on our end.

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