Account missing

[Hansel 1]

How do I recover my old Dropbox account I have forgotten the email address and the password but I remember the name i used for registration, this is about 5 to 6 years ago. I'm having very important files there.

[Rich]

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@Hansel 1 wrote:
How do I recover my old Dropbox account I have forgotten the email address and the password but I remember the name i used for registration, this is about 5 to 6 years ago. I'm having very important files there.

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You need to know and have access to the email address associated with your Dropbox account before you'll be able to access it. Once you know the email address you used for the account, you can reset the password for the account, if necessary.

That being said, if you haven't accessed the account in 5 or 6 years, then it likely no longer exists. Accounts that are idle for more than a year are deleted due to inactivity.

[Hansel 1]

This is very painful 💔 what I have in that account is my lifetime memories 😢 , all my hard works to show my kids if God bless me in the future, if Dropbox can not save my memories forever then I will never worry my self to upload everything here because I have nothing so important today than what I have lost. Thank you for your response but I delete this account very soon.

[stephg]

Hi, hope someone can help me here since it seems Dropbox has no support.

I've been paying for Dropbox for years now, and continuously getting Google Play invoices for it, yet when I tried to sign in to my account, I was just prompted to create a new one. My old one with all my files seems to be completely gone, even though I still pay for it? Help???

[Mark]

How long is it since you logged in? 

Are you sure you are logging in with exactly the same details?