Can’t access my old account

[Hibaakhali]

I haven’t logged into this account in a couple of years because I no longer had access to the email of the account but I just got that email back but when I clicked reset password I never received a linked pls help

[Elixir]

Dropbox policy says, your account will be deactivated if you do not use (sign in) for more than 12 months. Upon deactivation, your contents will be remove in 90 days. Dropbox should have sent you notification emails before doing so https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account 

[Farhadfathi]

I did reset my phone and unfortunately couldn’t remember my password and when checking my password system said this email got take…

[Farhadfathi]

I always use my account but just can’t access after reset my phone

[Megan]

Hi @Farhadfathi, happy Friday! 

Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

Keep me posted!