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Can’t access my old account

Can’t access my old account

Hibaakhali
Explorer | Level 3

I haven’t logged into this account in a couple of years because I no longer had access to the email of the account but I just got that email back but when I clicked reset password I never received a linked pls help

4 Replies 4

Elixir
Super User

Dropbox policy says, your account will be deactivated if you do not use (sign in) for more than 12 months. Upon deactivation, your contents will be remove in 90 days. Dropbox should have sent you notification emails before doing so https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account 

Farhadfathi
New member | Level 2
I did reset my phone and unfortunately couldn’t remember my password and when checking my password system said this email got take…

Farhadfathi
New member | Level 2
I always use my account but just can’t access after reset my phone

Megan
Dropbox Staff

Hi @Farhadfathi, happy Friday! 

 

Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    Farhadfathi New member | Level 2
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    Elixir Super User
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