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Re: How can I clear Dropbox notifications?

How can I clear Dropbox notifications?

JB2023
Helpful | Level 5

I have two questions:

1. How can I clear Dropbox notifications?  I am using the latest version of Dropbox on my iPhone 10 (it was updated recently).  The Dropbox app keeps show a "2" on the notifications icon in the upper right of the Home screen.  When I tap on that it shows 6 unread notifications.  When I tap on any of the notifications, nothing happens.

 

2. How do I find out the version number of my Dropbox app?

 

Thank you

24 Replies 24

Hannah
Dropbox Staff

Hey @JB2023, thanks for posting your question to the Dropbox Community!

 

Can you tap on "account", then on the gear icon and then on "clear cache" to see if that helps with the "2" on the bell icon?

 

Following the same steps (before clear cache) will also show you the version of the Dropbox app.

 

Let me know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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JB2023
Helpful | Level 5

Thank you, Hannah.

I tried that, but it had no effect.

Any other suggestions?

JB2023
Helpful | Level 5

It did enable me to find the version number.  Thank you!

Megan
Dropbox Staff

Hi @JB2023, could you share the version of the app with me here? 

 

As for the notification behavior you mentioned, would it be okay for me to send you an email, in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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JB2023
Helpful | Level 5

The version number is 320.2.2

JB2023
Helpful | Level 5

@Megan - Yes you may send me an email.  is there a way to reply to you privately so I can give you my email address?

Hannah
Dropbox Staff

Hey @JB2023, before we send you an email, can you please open the Dropbox app, go to the Home tab, tap on the bell icon, then on the "..." (ellipsis) button at the top right corner and then on "mark all as read", to see if that works?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

JB2023
Helpful | Level 5

Hi Hannah,

I followed your instructions, but nothing changed.

Thank you,

John

D M.6
New member | Level 2

Hi, I'm having the same issue. App version 320.3.2 for the iPhone.

 

Mark all as read does nothing. Clicking on each just takes me back to the home screen. Cleared cache didn't help either.

Need more support?