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Re: Mistanke in email

Incorrect email for verification. What do I do?

antoniad
New member | Level 2

DB is sending verification emails to an unknown email address, not the one I provided upon purchase of my account. I am locked out of everything, including Chat.  I cannot seem to contact them.  What shall I do?  I paid $119 and have no access, due to DB error,

5 Replies 5

Megan
Dropbox Staff

Hey @antoniad, let's jump right into this! 

 

You mentioned that the verification email goes to an unknown email address. Can you clarify more? 

 

Do you try to verify the account, or maybe access it using the 6-digit security code? I'm guessing that you don't receive the emails, however when you say unknown email, do you mean it's an address that you have access to?

 

Keep me posted, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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NetSec
New member | Level 2

Hello,

I am having the same issue.  When creating my account, I mistakenly used ".dom" instead of ".com" on my email.  As a result, I am unable to verify the email nor change it to the correct email address.

 

Please advise.

 

 

Hannah
Dropbox Staff

Hey @NetSec, sorry to hear about this.

 

Can we reach out to you via email, so we can look into that together?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Svet-Nil
New member | Level 2
I created an account and did a mistanke in email adress, can’t varify it because of that. What should I do?

Mark
Super User II

Quickest and easiest thing to do is just set up a new account.


 


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