Wrong date of birth

Muhammad Mohsin · ‎06-08-2022

Hello I have wrongly entered my date of birth today what should i do?

Sam DBX

Hi everyone 👋🏽

Jumping in here to help clarify some issues you’ve pointed out in this thread.

As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.

The age requirements are:

In the United States: You must be 13 or older.
Outside the United States: You must be 16 or older.

If you added the wrong date by mistake:

💌 Please contact support so we can manually verify your date of birth and edit it for you:

Tip: you can find your support entitlements here.

If you have access to email support:

Contact Dropbox support within 30 days to have your account reactivated.
Our support team will ask you to provide proof of your date of birth.
After your information is verified, you’ll be notified through email when your account has been reactivated.

If you don’t have access to email support:

You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth.

To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:

Birth certificate
Passport (the page containing your name and date of birth)
Driver’s license, learner’s permit are acceptable forms of proof of age
Any official government document issued by a national agency or equivalent is acceptable. Note: please do not upload any of these documents through the community forums.

Our team will verify this info and make a change if accepted.

Hope this helps!

Sam

View solution in original post

Walter · ‎06-08-2022

Hey @Muhammad Mohsin - sorry to hear about this.

I understand that an incorrect date of birth was entered while signing up for an account or while updating your account details.

If the date of birth that was entered does not meet the minimum age requirements, the user will be considered a minor as per our terms of service and the account will then be made inaccessible and deleted.

You can see this page for more information.

If this was indeed a mistake and you'd like to correct this, please let us know if it would be OK for us to reach out via email.

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support

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owc admin · ‎06-22-2022

i have the same problem, and don't know what to do

there is no one I can contact on this website for support

Megan · ‎06-22-2022

Hi @owc admin, how are you today?

I'd be more than happy to reach out via email, in order for us to look into this closer. Would that be okay?

Let me know.

Megan
Community Moderator @ Dropbox
dropbox.com/support

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gquintero · ‎06-23-2022

Hello I have wrongly entered my date of birth today what should I do? I need some help I dont want to lose my account

Nancy · ‎06-23-2022

Hey @gquintero, and thanks for posting on our Community!

If I get this right, you inserted the wrong date of birth while setting up your Family account, correct?

If that’s the case, I can open a ticket for you, so that we can have a closer look.

Let me know if that’s alright with you.

Nancy
Community Moderator @ Dropbox
dropbox.com/support

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Tamerj1 · ‎07-29-2022

Hi Walter

I have the same problem. Entered the wrong age. What shall I do? Please help

Megan · ‎07-29-2022

Hi @Tamerj1, happy Friday!

I just sent you an email, so we can have a look into this. Reply back to me, and we'll take it from there.

Cheers!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Tamerj1 · ‎07-29-2022

Thank you Megan,

I replied to you already. Please let me know if you need any clarification.

Best Regards,

Tamer

Tender Secretary EHSB · ‎08-02-2022

Hi, there dropbox!

I, recently have entered the wrong birth year when accepting an invitation for Dropbox. I have until 4/8/2022 until account gets locked out. How can i fix this matter as the contents in the Dropbox is for works. Please help!!

Wrong date of birth

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