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0 bytes on disk - basic account

0 bytes on disk - basic account

moon_monkey
Explorer | Level 3

On a new Windows 11 laptop, many files are showing as 0 bytes on disk, in both Dropbox and Windows Explorer properties. These are files of all sizes, not just tiny ones. I have only basic account, so all files should be local. The problem is that I use tools like WinDirStat to see what I'm using, but these are now not showing most files. On my old laptop (also W11) all files show, eg they have file size on disk. What's going on?

1 Accepted Solution

Accepted Solutions

Mark
Super User II

Try reinstalling Dropbox, and making sure its running: www.dropbox.com/downloading


 


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6 Replies 6

Rich
Super User II

@moon_monkey wrote:

On a new Windows 11 laptop, many files are showing as 0 bytes on disk ...


Are the files marked as Available Offline, and do they have a green circle with a check mark on them. If the files are showing as Online-only, they will be 0 bytes on disk.

 

moon_monkey
Explorer | Level 3

They're showing as online only, eg cloud icon. The problem is, since I have only a basic account, I have no options to control the online / offline settings on the dropdown menu, so I can't change them. And a basic account is meant to be all offline / local anyway, so I don't know why they have been made offline. It certainly wasn't anything I did, and they have never been made offline before!

Mark
Super User II

@moon_monkey wrote:

The problem is, since I have only a basic account, I have no options to control the online / offline settings on the dropdown menu, so I can't change them. And a basic account is meant to be all offline / local anyway


That isnt correct. Online only is available to all customers: https://help.dropbox.com/sync/access-files-offline


 


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moon_monkey
Explorer | Level 3

There is no "Make available offline" option on the menu, for any file or folder, in either Windows File Explorer or Dropbox online. I had assumed that was because it was a basic account, from what I read elsewhere. So, how can I get to that option? 

Mark
Super User II

Try reinstalling Dropbox, and making sure its running: www.dropbox.com/downloading


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

moon_monkey
Explorer | Level 3

Huh, well reinstalling does seem to have restored those options. Odd, as it was only a couple of weeks ago that I installed it in the first place. Anyway, thanks!

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    moon_monkey Explorer | Level 3
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    Mark Super User II
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