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Cannot Complete Dropbox 250 MB Promotion

Cannot Complete Dropbox 250 MB Promotion

Jack_Sparrow
New member | Level 2

As the title suggests, I'm having trouble completing the 250 MB promotion. For some reason, I cannot access the tour page as it doesn't work. I cannot install dropbox on another computer (as I do not have another computer), and I cannot install Dropbox on a mobile device as I have a basic phone. I have 4 out of the 5 requirements completed, and the last one that I would be able to complete would be the tour. Can someone help me with this?

11 Replies 11

Walter
Dropbox Staff

Hey @Jack_Sparrow, sorry to hear you're having issues with this.

 

Can you please send us a screenshot of the exact error you're getting when trying to complete the get started tour?

 

This will help us assist further. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Gary Wang
New member | Level 2

Facing the same issue as well. In my case, when clicking the link to the tour page ( https://www.dropbox.com/tour ), it just redirects to https://www.dropbox.com/features .

Jay
Dropbox Staff

Thanks for the info, @Gary Wang, we appreciate the info and have noted it on our end to look into. 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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antonynizh
New member | Level 2

Experience the same problem. Task "Take the dropbox tour" is impossible to complete. 

Have you fixed it in any way?

Walter
Dropbox Staff

Hey @antonynizh, sorry to hear you're having issues with this.

 

May I ask if you're getting stuck on a specific step for some reason or if you get any specific errors? If so, a screenshot would be very helpful. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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antonynizh
New member | Level 2

When I try to proceed by the link "Take a Dropbox tour" instead of getting tour page (https://www.dropbox.com/tour) I'm getting redirected to the features page (https://www.dropbox.com/features). I tried to press almost on every button on that page, but "Take a Dropbox tour" never got marked as completed. 
Screenshot 2023-03-31 at 09.29.59.png

Screenshot 2023-03-31 at 09.33.24.png

andrada
Explorer | Level 4

I have the same issue, redirection makes completing the tour impossible.

Please fix ASAP, the problem is almost half of year old now...can you give us an update on how the fixing is going and when it will be done?

Thanks.

antonynizh
New member | Level 2

@Walter Hello, any news? 

ncvbn
Helpful | Level 5

@Walter - I'm having the same problem. Can you please tell us what we need to do in order to take the tour?

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    BenDBX Community Manager
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    ncvbn Helpful | Level 5
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    antonynizh New member | Level 2
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    andrada Explorer | Level 4
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