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Re: Difference between the storage quantity on my mobile and on my computer

Difference between the storage quantity on my mobile and on my computer

Floche
Explorer | Level 4
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Hi, I just made room on my account storage on my computer. It shows 1,6 Go filled up. But when I access it from my phone, it shows 6,2Go filled up and tells me my account is too full (I have the free 2Go account)
Why is there a difference?

15 Replies 15

Floche
Explorer | Level 4
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Hi,
How can I put picture or file attached to my message ?

Hannah
Dropbox Staff
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After you click on the 'reply' button here on the Community, there should be a camera icon right above the reply box.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Floche
Explorer | Level 4
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dropbox storage.jpegCapture d’écran 2022-12-15 174941.pngCapture d’écran .png

Jay
Dropbox Staff
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Hi @Floche, could you try checking the backups page to see if there is any ongoing backup for a computer or external drive?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Floche
Explorer | Level 4
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Hi,
There was an hard-drive in the back up menu... it wasn't my intention, I deleted. Now the storage came back to a normal size.
Why is the hard-drive taking up space on Dropbox storage ?
I just wanted to copy the file from Dropbox to my hard-drive...

Hannah
Dropbox Staff
Go to solution

Hmm, in this case, it seems that you enabled our backup feature for that drive.

 

Perhaps you agreed to it by accident, the last time you plugged the drive in to your computer.

 

But now that you deleted the backup, it will no longer take up space in your Dropbox, so you are good to go!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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