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Re: Disaster: Dropbox removing external disk support for Mac users :(

Disaster: Dropbox removing external disk support for Mac users :(

Jon C.10
Collaborator | Level 8
Go to solution

In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.

 

https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-on-an-external-drive-and-onedrive...

https://help.dropbox.com/installs/macos-support-for-expected-changes

 

Just confirmed this with DB support (see below).  Gutted - been with Dropbox for years and our entire video team flow is based around it 😕


>Hi there, I read today that you are scrapping the ability to store the Dropbox folder on external disks, on OSX. I'd like to ask more about this please.


> Hello Jon, and thank you for contacting Dropbox Support. My name is Joseph, and I will be more than happy to look into your request, right away.  

That is correct Jon, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage.

>This is a showstopper for us, and will mean we have to move to another service. We have a large distributed team using DB for video work, no way it'll fit within internal drives.
Is there a workaround?

 

> I totally understand and I apologize for the inconvenience. Unfortunately, there is no workaround on this as changing the location of your Dropbox folder is no longer supported by macOS.

>This change doesn't seem to have hit us yet - we're running a variety of machines inc Ventura
What will trigger its enforcement? Can we stay on an earlier OS or Dropbox version?

>The updates happening automatically every time the Dropbox app is restarting, for example if your device never restarts it should maintain the older version but we can't guarantee full functionality on older versions of the application.

>So what will happen - if we have a Dropbox folder on an 8TB drive and a tiny internal drive - will it try to clone stuff across and eat up the space? What's the mechanism?

>That's right, it will try to move the content on your internal drive until it has no space and gives you an error.

>Is Smartsync still supported? I.e. will it move stuff to being online only if it won't fit?

>It is, however it is now known as online-only.

678 Replies 678

shinbeth
Experienced | Level 13

"I'm going to reiterate my long term solution which has been working flawlessly, in case it helps others here. I purchased a 5-drive Synology DS1522+ NAS and loaded it with enough WD Red drives to give me 20+TB of data. One of the software packages that is included, Synology Drive, has local/cloud sync features just like Dropbox, so I can locally sync whatever project I'm working on at the moment for fast speeds, then switch those files back to cloud only when the project is complete to free that space up again. It works just as well as Dropbox. However, I decided to upgrade my network components to 10Gbe so that I can work directly off the NAS, and this gave me around 700MB/s write, 900MB/s read speeds, which is plenty for my personal needs. This entire setup cost me around $1,500, far less than Apple charges for around 1/3 the local storage on a new Macbook Pro. I ALSO pay around $10/month to back up all of my files to iDrive E2 cloud storage, which the Synology NAS does automatically every night, eliminating most risk from using local storage."

 

While your Synology DS1522+ NAS setup presents a cost-effective solution and appears to meet your personal needs, it's crucial to recognize that such configurations might not be adequate for all professional settings, particularly due to their dependence on external cables which detracts from a seamless experience. For professionals involved in producing and exporting 8K video files, undertaking extensive photo, movie, and music production for clients, or engaging in complex machine learning projects, the superior data transfer speeds 3'000 MB/s offered by Apple's internal storage become indispensable. Furthermore, the simplicity, cohesion, and integrated backup capabilities provided by Apple's ecosystem, notably through TimeMachine (which is free), deliver an unparalleled, hassle-free experience that a NAS setup, with its intricate configuration and reliance on physical connections, simply cannot match. While NAS systems offer notable flexibility and cost-effectiveness, the efficiency, speed, and integration of built-in solutions are paramount for tasks requiring high bandwidth, ensuring optimal productivity and peace of mind for demanding professional endeavors.

 

When the entirety of your work hinges on data - its accessibility, speed, integrity, and backup - spending an extra $1'500 is a negligible cost. Ensuring the utmost reliability and performance of your data management system is paramount when your livelihood and income(s) depend on it.

shinbeth
Experienced | Level 13

@ArthurPix 

 

The fact that you've been mentioning your plan to switch to Sync.com for over a year now but haven't actually made the move is quite telling. It's almost become a running joke, hasn't it? I've given Sync.com a try myself, and to be frank, it doesn't hold a candle to even 10% of what Dropbox offers in terms of speed and synchronization. Despite its shortcomings, Dropbox remains at the forefront for a reason. While the idea of a "ingenious set" of solutions like combining a Synology NAS with iDrive E2 backups sounds creative, when it comes to our data, we're not looking for a clever experiment. We need reliability, top-notch speed, and seamless sync - no room for risks in this game.

 

So I'm going to reiterate my position - see other thread -  Dropbox should expand the storage allocation in its Professional plan. As our digital storage needs continue to grow, it's crucial for such services to adapt and offer more space to accommodate the increasing volume of data professionals handle daily.

ArthurPix
Collaborator | Level 10

ArthurPix
Collaborator | Level 10

 

 

IMG_0457.jpeg

psalcal
Collaborator | Level 10

Pretty bad form shinbeth

ArthurPix
Collaborator | Level 10

You have lied about me, @shinbeth and I have posted a redacted paid invoice from Sync.com as proof. You owe both me and the Dropbox Community an apology.

beenyweenies
Helpful | Level 7

No one who actually understands data management would call a Synology NAS backed up to IDrive a ‘clever experiment.’ This setup is just a lower priced version of what major corporations are doing with their data every day, and what you yourself claim to be doing with your Apple-provided internal drive backed up to Dropbox. And FYI I still benefit from being able to use Time Machine as you keep mentioning, my TM backups are just created on my NAS, then backed up to the iDrive, so I have incredible redundancy built in.

 

Either way, please note that my post very clearly did not say my way was THE ONLY way, I made it clear that it was just an option for people to consider.

 

And finally, I question your technical experience on this issue. You keep talking about editing/transporting 8k video etc. I am working with 8k/12k EXR files in a high-end VFX pipeline so I know all too well how these files behave and what the workflow is/should be. And you do NOT need 3,000MB/s reads to edit 8k video. Period. Many raw 8k formats top out at about 250MB/s and most professionals using 8k are working with proxies when their workflows require more than a few streams. I have never felt any throughput limitation working with massive EXR sequences directly from my NAS and its 900MB/s read speed.

 

So honestly that just leaves the cable. Well, not sure what to say on this. Most people are working at a desk, so the idea of attaching a cable to their machine just isn’t that problematic. You make it sound like it’s some risky, cumbersome, inconvenient thing to deal with. How is your machine connected to your external monitor? A cable. Not a big deal. Not risky. Not inconvenient. And because Synology Drive has Dropbox-like features you can sync files locally if you need to work remotely.

 

Anyway, to each their own. I’m not here to convince anyone to do things my way. I’m just trying to provide people with viable options.

psalcal
Collaborator | Level 10

Well regarding the cable... USBC/thunderbolt are not locking cables and not pro.  That said, 10gbe Ethernet IS.  

ArthurPix
Collaborator | Level 10

You are absolutely correct, @beenyweenies and the only thing I don’t understand is how you auto-backup to your cloud provider. Is this automated or do you do it manually? If the former, do you do it from your Synology Drive? How exactly?

ArthurPix
Collaborator | Level 10

Moreover, @beenyweenies , anyone who insists that the presence of cables negates a good user experience must not like the security and speed of connecting to their Internet provider with underground fiberoptic and Cat6A! I’ve had only one connection failure in ten years with this setup, and envy your high-speed NAS connection.

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