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Dropbox says I am running out of space, however I deleted everything and the issue remains

Dropbox says I am running out of space, however I deleted everything and the issue remains

RayhanHosain
Explorer | Level 4

I am a free user. According to dropbox, I have used more than 2 gb. But I have moved all the files on dropbox to another folder and i could see that the total size of the files is only 132 mb. And also, I can see the same message that I have used more than allocated space when, in fact, there was no file of mine on dropbox. So, why is this?

RayhanHosain_0-1659282853393.jpg

RayhanHosain_1-1659282986876.png

 

 

1 Accepted Solution

Accepted Solutions

Re: Query about space in free account

Hannah
Dropboxer

Sorry to jump in here, @RayhanHosain!

 

Do you perhaps have any computers backed up to Dropbox? You can check your backups tab to find out.

 

Can you please send us a screenshot of what you see on this page?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

9 Replies 9

Query

RayhanHosain
Explorer | Level 4

RayhanHosain_0-1659283678030.png

Why I had to see this even after moving all the things from dropbox? is this a technical problem or virus attack or cheating?

Re: Query about space in free account

Rich
Super User II

@RayhanHosain wrote:

According to dropbox, I have used more than 2 gb. But I have moved all the files on dropbox to another folder and i could see that the total size of the files is only 132 mb.


You're either a member of one or more shared folders which also take up space in your account, of you've activated the backup feature which backs up the key folders on your computer.

 

If you sign in to your account on the Dropbox website and view your Plan page, you'll see your actual usage. You can also see all of the files in your account from the Files page.

Re: Query about space in free account

RayhanHosain
Explorer | Level 4

RayhanHosain_0-1659295268824.png

nothing is shared file on my dropbox....according to this, I have over 3 gb of standard files. But there is nothing on my dropbox.

RayhanHosain_1-1659295310806.png

 

Re: Query about space in free account

Mark
Super User II

@RayhanHosain it seems to be a common issue at the moment. I raised it over a month ago with support but the reply was that a response may take some time 😞 


 


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Re: Query about space in free account

Megan
Dropboxer

Hey there, @RayhanHosain, happy to help! 

 

Is your sharing tab empty as well? Can you check and let me know? 

 

Thanks a bunch! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Query about space in free account

RayhanHosain
Explorer | Level 4

RayhanHosain_0-1659553170695.png

@Megan Yes, it is also empty, i think

Re: Query about space in free account

Hannah
Dropboxer

Sorry to jump in here, @RayhanHosain!

 

Do you perhaps have any computers backed up to Dropbox? You can check your backups tab to find out.

 

Can you please send us a screenshot of what you see on this page?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Query about space in free account

RayhanHosain
Explorer | Level 4

RayhanHosain_0-1659638085045.png

thanks....it was useful....do you how to disable this feature so that nothing gets back up?

Re: Query about space in free account

Rich
Super User II

@RayhanHosain wrote:

do you how to disable this feature so that nothing gets back up?


Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    RayhanHosain Explorer | Level 4
  • User avatar
    Hannah Dropboxer
  • User avatar
    Megan Dropboxer
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