Dropbox says I am running out of space, however I deleted everything and the issue remains

[RayhanHosain]

I am a free user. According to dropbox, I have used more than 2 gb. But I have moved all the files on dropbox to another folder and i could see that the total size of the files is only 132 mb. And also, I can see the same message that I have used more than allocated space when, in fact, there was no file of mine on dropbox. So, why is this?

[RayhanHosain]

Why I had to see this even after moving all the things from dropbox? is this a technical problem or virus attack or cheating?

[Rich]

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@RayhanHosain wrote:

According to dropbox, I have used more than 2 gb. But I have moved all the files on dropbox to another folder and i could see that the total size of the files is only 132 mb.

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You're either a member of one or more shared folders which also take up space in your account, of you've activated the backup feature which backs up the key folders on your computer.

If you sign in to your account on the Dropbox website and view your Plan page, you'll see your actual usage. You can also see all of the files in your account from the Files page.

[RayhanHosain]

nothing is shared file on my dropbox....according to this, I have over 3 gb of standard files. But there is nothing on my dropbox.

[Mark]

@RayhanHosain it seems to be a common issue at the moment. I raised it over a month ago with support but the reply was that a response may take some time 😞 

[Megan]

Hey there, @RayhanHosain, happy to help! 

Is your sharing tab empty as well? Can you check and let me know? 

Thanks a bunch! 

[RayhanHosain]

@Megan Yes, it is also empty, i think

[Hannah · Accepted solution]

Sorry to jump in here, @RayhanHosain!

Do you perhaps have any computers backed up to Dropbox? You can check your backups tab to find out.

Can you please send us a screenshot of what you see on this page?

[RayhanHosain]

thanks....it was useful....do you how to disable this feature so that nothing gets back up?

[Rich]

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@RayhanHosain wrote:

do you how to disable this feature so that nothing gets back up?

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• https://help.dropbox.com/installs-integrations/desktop/how-to-use-dropbox-backup