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Re: Getting box is full message when only 1 GB of 2 GB used.

Getting box is full message when only 1 GB of 2 GB used.

Baja David
Explorer | Level 4

No desire or need to upgrade, as I only used 50% of my space, and I have removed many folders today. No change when I try to upload. Help!

1 Accepted Solution

Accepted Solutions

Re: Getting box is full message when only 1 GB of 2 GB used.

Mark
Super User II

Have you accidentally set up Backups?

www.dropbox.com/backups ?


 


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Re: Getting box is full message when only 1 GB of 2 GB used.

Mark
Super User II

Have you accidentally set up Backups?

www.dropbox.com/backups ?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Getting box is full message when only 1 GB of 2 GB used.

Baja David
Explorer | Level 4

I checked and there was stuff in te backups (that was not in the regular location). I deleted that. Thanks... I will see if the uploading is allowed now.

Re: Getting box is full message when only 1 GB of 2 GB used.

Baja David
Explorer | Level 4

Once again, I am getting the pop up that my Dropbox is full and to upgrade. I check how much space I have: 

Dropbox Basic
 
433.91 MB of 2 GB used
WHAT GIVES?? What do I do?? Thank you!!

Re: Getting box is full message when only 1 GB of 2 GB used.

Nancy
Dropbox Staff

Hey @Baja David, I’m sorry to hear the issue persists. 

 

Can you please go to this page, and send me a screenshot of what you see?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Re: Getting box is full message when only 1 GB of 2 GB used.

Baja David
Explorer | Level 4

Would be happy to, but I don't see an option on that page to attach a screenshot or to whom it goes.

Thank you for the offer. PS couldn't I attach it here?

Re: Getting box is full message when only 1 GB of 2 GB used.

Rich
Super User II

@Baja David wrote:

... couldn't I attach it here?


That is what Nancy intended. Go to that page, take a screenshot of it, then post it here.

Re: Getting box is full message when only 1 GB of 2 GB used.

Baja David
Explorer | Level 4

Many thanks for your efforts to help... I had already deleted more of my files, in frustration, and the person sending me the folder of PDFs that wouldn't load onto Dropbox, changed them into a zip folder... plus other things. 

IF I see that pop up message again, I will keep a screenshot and show you. 

If the original PDF folder was too big (like over my available space or over 2 gb, if my space was empty), the better message would be to tell me what I am tring to put in Dropbox is too large for my available space, instead of saying I was out of space BEFORE downloading it... right?

Again, thank for your offers of help... I may need you guys again!

Need more support?