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I got a notification saying I'm out of space, but I still have 7GB left on my Dropbox account.
Hi There, A notification says "You're account is currently out of space and has stopped syncing", however My Account shows I have my used 15.4GB out of 22.5GB, complete with a section marked Unused Space 7.1GB ( Pls see 2 pics below) Recommending Dropbox to half of suburbia many, many years ago, earned me an extra 20.5GB capacity for my 2GB Dropbox Basic Account. The Out of Space message by the way, was preceded by a warning March last year ( see pic 3) when I had about 12 to 13 GB storage used. Would someone be able to help me get the account syncing again, please? Very Best - Simon H
I keep seeing errors that my storage is full and syncing isn't possible, but that's not true.
Hi guys, I periodically receive errors that my storage is full and sync is paused. I am using Basic 2GB but received additional storage a long time ago. I have over 1.7GB of free storage. I tried to upload something and it is working - so the error message is not valid. Is it possible to somehow stop these messages? It looks like the logic behind it is just checking my current plan (2GB) and my used space (3.6GB). Any ideas on how to get rid of it? Thank you all!
Why is my account out of quota now?
So I have been using Dropbox for years with no problems. All of a sudden, a message pops up that I am out of storage and that I am using 11.31 GB of 2 GB space and it stopped syncing my files. My free account had way more than 2 GB as evidenced by the fact that I was allowed to reach 11.31 at one point. Why all of a sudden am I out of storage? Seems like they lowered the storage space without notification. The minimum upgrade cost is $9.99 per month for 2,000 GB. I don't need that much and don't want to pay that amount when I only need a smaller amount of storage space.
I keep getting this warning email, why?
Even though i am on basic plan, 18gb and have almost 5gb free, i have to get this email everyday. "Eligibility confirmed: Dinh, you'll lose access to your files if you don't act soon!" .... "Notice: Your files are about to stop syncing, Dinh." Please tell me what is going on and what should i do? Thank you.
I can't access my Dropbox files as the "Upgrade your plan" prompt keeps appearing.
When I log into Dropbox I see the home screen for about 3 seconds then the "Upgrade your plan" screen appears. I select basic plan again and then it reloads the home screen and about 3 seconds later it again loads the "upgrade your plan" screen and forever cycles through this process. I can't get into my documents. I only have about half a gigabyte of space used. this is so stupid.
