Re: Getting box is full message when only 1 GB of 2 GB used.

Baja David · ‎03-08-2023

No desire or need to upgrade, as I only used 50% of my space, and I have removed many folders today. No change when I try to upload. Help!

Mark · ‎03-08-2023

Have you accidentally set up Backups?

www.dropbox.com/backups ?

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View solution in original post

Mark · ‎03-08-2023

Have you accidentally set up Backups?

www.dropbox.com/backups ?

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

Baja David · ‎03-08-2023

I checked and there was stuff in te backups (that was not in the regular location). I deleted that. Thanks... I will see if the uploading is allowed now.

Baja David · ‎03-18-2023

Once again, I am getting the pop up that my Dropbox is full and to upgrade. I check how much space I have:

Dropbox Basic

433.91 MB of 2 GB used

WHAT GIVES?? What do I do?? Thank you!!

Nancy · ‎03-20-2023

Hey @Baja David, I’m sorry to hear the issue persists.

Can you please go to this page, and send me a screenshot of what you see?

Nancy
Community Moderator @ Dropbox
dropbox.com/support

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Baja David · ‎03-20-2023

Would be happy to, but I don't see an option on that page to attach a screenshot or to whom it goes.

Thank you for the offer. PS couldn't I attach it here?

Rich · ‎03-20-2023

@Baja David wrote:

... couldn't I attach it here?

That is what Nancy intended. Go to that page, take a screenshot of it, then post it here.

Baja David · ‎03-20-2023

Many thanks for your efforts to help... I had already deleted more of my files, in frustration, and the person sending me the folder of PDFs that wouldn't load onto Dropbox, changed them into a zip folder... plus other things.

IF I see that pop up message again, I will keep a screenshot and show you.

If the original PDF folder was too big (like over my available space or over 2 gb, if my space was empty), the better message would be to tell me what I am tring to put in Dropbox is too large for my available space, instead of saying I was out of space BEFORE downloading it... right?

Again, thank for your offers of help... I may need you guys again!