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1839744's avatar
1839744
Explorer | Level 3
1 year ago
Solved

Hard drive full of system data on macOS, how can I change it?

Dropbox eats up computer memory in the form of system data, although all folders are not set to "offline available", but can only be viewed online. How do I fix the problem? The computer has 500 GB...
desktop
Storage space
  • Nancy's avatar
    Nancy
    1 year ago

    Really glad you were able to sort this out, 1839744! 

     

    Thanks for the ticket number, VirageSonore! From the Dropbox location you mention, it looks like you’re on File Provider indeed. 

     

    I’ve located your ticket in our system and left an internal note on your behalf, as well. Please check our team’s latest reply, when you get the chance.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Just to clarify, are you trying to reply to the ticket directly via your email address, and you receive this error? Can you send me a screenshot of what you see perhaps? 

 

I'd like to have a visual and guide you from there.

VirageSonore's avatar
VirageSonore
Explorer | Level 3
1 year ago

No I went on the link that was sent to me, I could see the whole chat I had, and someone named Daniel I think, responded (looked like this forum here) and I could respond, and I did but now that's what I see : 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the screenshot! When logging the ticket, you should’ve inserted an email address, as well. Please check the inbox of that email address, and reply back to our agent from there.

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