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Forum Discussion

Zed's avatar
Zed
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Solved

How to get more Dropbox storage space for free

Hello everyone!   I wanted to show you exactly what happens and what steps you'll need to follow in order to get more free space in your Dropbox. From your Account Settings page you see all you...
FAQ
Referrals
Storage space
  • Rich's avatar
    Rich
    9 years ago

    The only time referral space is removed from an account is when it has been determined that a referral had been earned through illegitimate means. When that happens, all referral space is usually removed.

     

    The only way to know the actual cause is to contact Support.

     

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

bee4's avatar
bee4
Helpful | Level 6
9 years ago

Hi Zed

 

Here's my Bonus Space page listing all the extra space I've earned:


http://imgur.com/a/bCijH

 

As you can see, the only things I got extra space for are "Why you love Dropbox" and "Follow DB on Twitter". However, the "Connect to Twitter" and "Connect to Facebook" options are missing.

 

This is what it should look like.

 

And this is what my Get More Space tab looks like. As you can see, no option to connect Facebook and Twitter.

Zed's avatar
Zed
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey bee4,

 

The option to connect yourTwitter and Facebook accounts are now removed as an option - following us on Twitter though can grant you 125 MB of space.

 

Thanks!

  • bee4's avatar
    bee4
    Helpful | Level 6
    9 years ago

    Zed

    Does the 500MB I got from creating an account through someone's referral link count against the number of referrals I can send? Can I still get 16GB extra space in addition to what i have right now? Or does the fact that I created an account through a referral link mean I can only get 15.5GB extra?

  • Zed's avatar
    Zed
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago

    Hey bee4 !

     

    Since you accepted the referral and created an account, both the sender and you were credited 500 MB and this is -1 of the total number of your referrals left.

     

    :wink:

  • bee4's avatar
    bee4
    Helpful | Level 6
    9 years ago

    Zed

     

    If that's the case then this is stupid. Then what's the point of looking for referrals, if I can just create an account myself and still get the same amount of space eventually? I thought I'm getting an extra 500GB advantage by creating an account through a referral link (and can THEN get additional 16GB by referring others). What are Dropbox thinking?

    Is there a source that confirms your statement (unless you're a Dropbox employee, in which case I'll just take your word granted)?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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