Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Chetter0404's avatar
Chetter0404
Explorer | Level 4
3 years ago

I'm out of space but I have nothing in my files. Why?

I am getting popups saying that my Dropbox is running of our space. When I check it tells me I'm using 5.3 GB of 6.3 GB but I have virtually nothing in my files.  I have one folder that has 876 KB of...
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Chetter0404, sorry to jump in here. 

 

Thanks for the screenshots you sent us. 

 

Have you tried to disable computer backup, using the steps here, to see if that works?

Chetter0404's avatar
Chetter0404
Explorer | Level 4
3 years ago

Hi Hannah. I brought up the preferences and clicked on the Backup tab but I don't see Manage Backup. When I click on Setup it asks me to setup backups which I don't want.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for all the info, Chetter0404!

     

    If you use a different browser or incognito mode on your current one to access Backup, are you able to achieve that? 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!