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I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

BeAuMaN
Explorer | Level 3
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Hello,

 

I took some time to review the terms of your HP Promotion:

https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.

 

I purchased a HP 15t-dy200 Touch Laptop directly from HP's website on 11/26/2020. This laptop was assembled new on 12/03/2020, and was delivered on 12/10/2020. By all accounts it should have the 100GB Dropbox offer, however it only came with the 25GB offer through the pre-loaded software, which was added to my account.

 

Is there any way that support can fix this? I have receipts for my laptop purchase.

Thanks.

80 Replies 80

Mark
Super User II
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@offer - refurbished devices are explicitly excluded from the promotion as per the terms listed on page one. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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offer
Explorer | Level 3
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Well, how can i receive my 100 gb promotion? You can contact me via my email address.

Mark
Super User II
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@offer 

You cannot receive 100gb - your device is not eligible for the promotion. 

 

If you want to get the 100gb of space you need to purchase a brand new device, not a refurbished one. 


 


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offer
Explorer | Level 3
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No, i purchased a brand new HP Omen laptop from Amazon and i receive only 25 gb dropbox space from HP promotion?

How can i receive the 100 gb dropbox space?

Walter
Dropbox Staff
Go to solution
Thanks for your quick response @ClickChick; I've just sent you an email so that we can have a further look into this. 

Let me know if you'd like me to send you an email to investigate your case further as well @offer.

Walter
Community Moderator @ Dropbox
dropbox.com/support


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offer
Explorer | Level 3
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Yes, please @Walter thank you.

Walter
Dropbox Staff
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Sure thing @offer; you've got :envelope: 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Pd4st
Explorer | Level 3
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25GB also.  Per your documents, my computer meets the terms for 100GB.  I would like my space upgraded.  Seems like a pretty consistent Dropbox problem here that should have been fixed in a six month period.

 

Paula

Walter
Dropbox Staff
Go to solution
Hey there @Pd4st, thanks for joining our discussion and sharing your feedback with us!

May I reach out via email to have a further look into this matter internally?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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kyull
New member | Level 2
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Hi, the same thing has happened to me. I have a brand new HP laptop that I purchased last week and have only received 25gb of space when I should have 100gb. Could you assist please?

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