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Hello,
I took some time to review the terms of your HP Promotion:
https://help.dropbox.com/accounts-billing/space-storage/hp-promotion
The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.
I purchased a HP 15t-dy200 Touch Laptop directly from HP's website on 11/26/2020. This laptop was assembled new on 12/03/2020, and was delivered on 12/10/2020. By all accounts it should have the 100GB Dropbox offer, however it only came with the 25GB offer through the pre-loaded software, which was added to my account.
Is there any way that support can fix this? I have receipts for my laptop purchase.
Thanks.
@offer - refurbished devices are explicitly excluded from the promotion as per the terms listed on page one.
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Well, how can i receive my 100 gb promotion? You can contact me via my email address.
You cannot receive 100gb - your device is not eligible for the promotion.
If you want to get the 100gb of space you need to purchase a brand new device, not a refurbished one.
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No, i purchased a brand new HP Omen laptop from Amazon and i receive only 25 gb dropbox space from HP promotion?
How can i receive the 100 gb dropbox space?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Yes, please @Walter thank you.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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25GB also. Per your documents, my computer meets the terms for 100GB. I would like my space upgraded. Seems like a pretty consistent Dropbox problem here that should have been fixed in a six month period.
Paula
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi, the same thing has happened to me. I have a brand new HP laptop that I purchased last week and have only received 25gb of space when I should have 100gb. Could you assist please?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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