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Forum Discussion

BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
5 years ago
Solved

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,   I took some time to review the terms of your HP Promotion: https://help.dropbox.com/accounts-billing/space-storage/hp-promotion The table indicates that HP Devices purchased on or af...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

It would be your email inbox avengerzx99. 

 

If you can't find the email within your inbox there, please just double check in the spam/junk inbox too, in case it was redirected there by mistake.

avengerzx99's avatar
avengerzx99
Explorer | Level 4
5 years ago

I have yet receive any feedback on this, please provide update on updating my account to 100 GB. thanks.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    We'd need to continue through out Support channel avengerzx99, which we can do via email.

     

    Can you confirm if you received the email from Lusil in your email inbox?

     

    If so, you'll need to reply directly back to that email in order for us to assist you any further with this. We won't be able to do this over the Community.

     

    If you don't have the email, just let me know - cheers!

    • avengerzx99's avatar
      avengerzx99
      Explorer | Level 4
      5 years ago

      Hi Dropbox Support

      I have not received any email from Lusil about my 100 GB HP promotion. Please provide guidance. Thanks

      Terence

      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago

        I've just sent you another email avengerzx99, please check to see if you received this to the email linked with your profile here. Thanks!

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