I've never used dropbox and now it says its full and need to upgrade

[Celemorante]

I've never used dropbox and now it says its full and need to upgrade. So i presume the app came with my new laptop, last year. Now that i need it for uni its says its full, but there is no content anywhere. HELP!

[Jay]

Hi @Celemorante, thanks for bringing this to our attention.

Is it possible that you have a computer backup or external drive backup running on your account?

This will help me to assist further!

[Celemorante]

Hi thank you for getting back to me. It's all possible. But I've no idea how to check?

[Jay]

The link I provided in my post would direct you to the page to see if there's any backups running.

[Celemorante]

Thank you. I just can't see the link you mentioned.

[Jay]

This link below should take you to your backups page.

https://www.dropbox.com/backup/all

[Celemorante]

Oh gosh. Ok I see it now. I has backed up an external hard drive! Random. So If I delete this files will empty up space to use Dropbox again? Sorry seems silly questions. Just never used the app before. And thank you for your help!!

[Jay]

That's right, you can disable your external drive backup, and this will delete it from the account, freeing up the space. 

https://help.dropbox.com/organize/how-to-use-dropbox-backup#disable

This won't affect the actual external drive connected to your computer.

[Celemorante]

Life saver!! Thank you so much!!!

[Jay]

No worries, glad to have helped out! If you need any further assistance in the future, please let me know.

Enjoy the rest of your week!