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My account is full even after deleting my files

My account is full even after deleting my files

Lanaex
Explorer | Level 4
Go to solution

Hello, 

 

Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?

 

Thank you.

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

@Lanaex 

 

Have you checked www.dropbox.com/backups to see if thats using up the quota? 

 

Note as well that deleted items do not use up your quota so deleting them has no impact


 


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View solution in original post

5 Replies 5

Mark
Super User II
Go to solution

All support options are account dependent and listed at www.dropbox.com/support. Email support is restricted to account issues OR for paying users. Phone support and chat depends upon your paid plan. 

 

Alternatively you can ask here. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Rich
Super User II
Go to solution

@Lanaex wrote:

Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?


The support options vary based on your account level. All the support options available to you are shown on the Support page. If you have a Basic account, you're limited to the self help options such as the chat bot, help center articles or posting here. Higher plans have access to other options such as live chat or phone support.

 

What problem are you having?

Lanaex
Explorer | Level 4
Go to solution

Thank you! My problem is that my dropbox was full, but I deleted almost everything (deleted and permanently deleted on the website), and I still get the message that my dropbox is full and I can not synchronise the few remaining spreadsheets on my two computers...

Mark
Super User II
Go to solution

@Lanaex 

 

Have you checked www.dropbox.com/backups to see if thats using up the quota? 

 

Note as well that deleted items do not use up your quota so deleting them has no impact


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Lanaex
Explorer | Level 4
Go to solution

Yes, thank you very much! It was the backup that was eating space. 

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    Lanaex Explorer | Level 4
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    Mark Super User II
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    Rich Super User II
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