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Storage space does not match the actual used space?

Storage space does not match the actual used space?

onnokramer
Helpful | Level 6
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Storage space does not match the actual used space?

I use dropbox already for a decade approximately and in general, I'm very happy with the free account.

Mostly I share files with students (temporary) to assist them.

The dropbox folder cpntains 1.5 GB of 16.4 GB max.
dropbox says that 8.0 GB is used?

How can this be fixed?

1 Accepted Solution

Accepted Solutions

onnokramer
Helpful | Level 6
Go to solution

Dear all,

DB is allowed on 3 devices. I saw on one of them a hidden file and after I deleted that the acount space matches

So I solved it myself

take care

Onno Kramer

View solution in original post

11 Replies 11

Rich
Super User II
Go to solution

@onnokramer wrote:

The dropbox folder cpntains 1.5 GB of 16.4 GB max. dropbox says that 8.0 GB is used?


Do you have the backup feature enabled? If so, those files would take up space in your account as well.

 

onnokramer
Helpful | Level 6
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Thank you
Back-up feature never used

Nancy
Dropbox Staff
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Hi @onnokramer, I hope you’re doing well! 

 

Is it possible to send me a full screenshot of what you see on your Plan tab here?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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onnokramer
Helpful | Level 6
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dropbox size error.jpg

Rich
Super User II
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@onnokramer 

 

That's a screenshot of your Dropbox application. Nancy is asking for a screenshot of the following page in your account.

 

That page will show the true usage of your account.

onnokramer
Helpful | Level 6
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My apologies, I didn't understand what you meant.

Dropbox account_Page_1.jpgDropbox account_Page_2.jpgDropbox account_Page_3.jpgDropbox account_Page_4.jpgDropbox account_Page_5.jpgDropbox account_Page_6.jpg

 

Jay
Dropbox Staff
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Hi @onnokramer, do you have a backup taking up space on your account on this page?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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onnokramer
Helpful | Level 6
Go to solution

Dear all,

DB is allowed on 3 devices. I saw on one of them a hidden file and after I deleted that the acount space matches

So I solved it myself

take care

Onno Kramer

Jay
Dropbox Staff
Go to solution

Glad to hear you were able to resolve the issue. If you need any further assistance in the future, please let me know.

 

Enjoy the remainder of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
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