Storage Space
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I have 16 gb of space earned by referrals. I had 7.6 gb of data stored. I kept receiving threatening messages I had suddenly used 1,100% of my allowed space. I repeatedly confirmed that I had on 7.6 gb stored. Dropbox suddenly denied me access to my data unless I upgraded to a larger storage plan. Can anyone help or explain what has happened and why
Have you looked to see if you accidentally set up Backups?
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Hi @wasting-time, have you tried these steps to delete your backups on your account?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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how does one delete these backups??? Appreciate the help.
Hi from me, as well! If you've enabled computer backup and you select the option to return your folders back to their original locations ("Keep content in folders on this PC/Mac"), while disabling the feature, they should also be removed from your Dropbox account, thus freeing up your space.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Appreciate all your help. I have a jpg file (screen shot) of my dropbox login page. I cannot find the "Sync and Backups" tabs on this screen
Hi there @wasting-time - sorry to jump in, but I just wanted to mention that you're looking at the website and not the desktop app.
In the desktop app, you'd be able to find the Backups and Sync tab in the app's preferences.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I tried to upload a jpg file - screen shot of my Dropbox screen. The repy would not send. My reply was “I cannot find a “backup tab” on the Dropbox page.
Any suggestions?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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