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Unknown "Backup" taking my space

Unknown "Backup" taking my space

LZ7GW
New member | Level 2
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hi there! In my dropbox page i have unknown backup. I cant delete it, even i can not see it in my mobile or desktop apps. i can only view in online page. the 1 that i shared with ss. Screenshot 2023-08-14 at 17.05.10.jpg

 

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@LZ7GW wrote:

In my dropbox page i have unknown backup. I cant delete it, even i can not see it in my mobile or desktop apps. i can only view in online page.


You should be able to see your backups on the Backup page.

 

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5 Replies 5

Rich
Super User II
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@LZ7GW wrote:

In my dropbox page i have unknown backup. I cant delete it, even i can not see it in my mobile or desktop apps. i can only view in online page.


You should be able to see your backups on the Backup page.

 

LZ7GW
New member | Level 2
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i have read this steps but i can not do them on my os. Tnx for the Backup page link. this fix my issue now i must locate this backup in my hard drive

Andyrota
New member | Level 2
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Hi! Despite deleting every backup it keeps telling me i have no space.

My Dropbox Backup Beta is empty (if open, it asks me to configure the first backup) but my personal Dropbox account still full:

Andyrota_0-1692605819737.png

Should I just wait or is there something else to do?

 

Thank you

Hannah
Dropbox Staff
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Hey @Andyrota, thanks for letting us know!

 

Would you mind also sending us a screenshot of what you see here?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Andyrota
New member | Level 2
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Hi Hanna!

 

Thank you for the reply, I've solved a few minutes ago!
After disabling the backup service I have to delete the backup file manually from https://www.dropbox.com/backup/all (Page reachable only from the top-left menu of the desktop web panel)

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  • User avatar
    Andyrota New member | Level 2
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    Hannah Dropbox Staff
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    LZ7GW New member | Level 2
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    Rich Super User II
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