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Where are the byte counts?

Where are the byte counts?

Q9999
New member | Level 2
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I'm new to Dropbox (or rather returning after 7 years).  I'm told I have maxed out my storage at 2 gigs.   I am trying to find out how I've done that, but the interface only lists a few files -- and those have no byte values.   How do I see EVERYTHING that DropBox has backed up for me and its byte count?

 

Thanks.

Q9999_1-1685715003970.png

 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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There should be a file or folder on your account that is taking up the quota. By calculating the folder sizes, you'll be able to determine where the space is being taken up on your account.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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9 Replies 9

Jay
Dropbox Staff
Go to solution

Hi @Q9999, thanks for messaging the Community.

 

You can find out the quota usage on the account by checking out this page.

 

Additionally, if you need the size of files and folders, these steps would also help.

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Q9999
New member | Level 2
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Thanks, Jay, but the page that you linked to only shows me the total gigs used, which I already know. I do not see files listed with individual sizes.

Jay
Dropbox Staff
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Did you try the steps in the second link I provided?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Q9999
New member | Level 2
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No, sorry. I just tried the link.  I'll try the steps and let you know.

Q9999
New member | Level 2
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Thanks, I now can see the file sizes.

 

The only issue now is that the total storage used seems to add up to about 1 gig, yet I'm told I've reached 2 gig.

 

 

Q9999
New member | Level 2
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And a majority of the 1 gig seems to be an instructional PDF from Dropbox.

Jay
Dropbox Staff
Go to solution

There should be a file or folder on your account that is taking up the quota. By calculating the folder sizes, you'll be able to determine where the space is being taken up on your account.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Q9999
New member | Level 2
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Got it, thanks for the quick reponses.

Jay
Dropbox Staff
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No worries, glad to have helped out. If you have any further queries in the future, feel free to message back.

 

Enjoy your weekend!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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