Why is my quota shows as 2 GB when I have 10 GB in total?

[chadknudson]

Why am I getting a message that I'm out of storage space when I'm not?  I'm using 6.6gb, but when I go to my account in the lower left it says I'm on a 2gb account.  However, if I look in the upper right, it says I'm using 6.6gb of 10gb.  I thought I have a 10gb account so not sure why I'm getting these messages about storage space?

[Jay]

Hi @chadknudson, thanks for bringing this to our attention.

Could you attach a screenshot showing this message that you're seeing?

This will help me to assist further!

[chadknudson]

[Jay]

Thanks for the images. It doesn't state that your account is over quota, only that it is close to the limit. It's possible that you might have a shared folder that grew too large at one point, or new files were added.

Provided that you're under quota according to this page, you don't need to make any changes.

[chadknudson]

No I was never over, but I saw somewhere else that me available space is 2gb, but then elsewhere it shows 10gb.  What is the correct amount?

[Jay]

The correct quota would be visible on the plan page on your account.

[carlitobklyn]

I'm having the same issue. I got an email warning me that my files were going to stop syncing. I click the link and I see this:

https://www.dropbox.com/low-space

But I was given extra space from referring people way back when dropbox was launched, so when I log in, I see I have room to spare.

[Megan]

Hey @carlitobklyn, happy April 1st, let's jump right into this! 

Can you check the referral status shown here, and let me know what it reports? 

Keep me posted, and we'll take it from there!

[carlitobklyn]

The link you provided doesn't work for me. There's no URL.

[Nancy]

Sorry to jump in here, @carlitobklyn! What if you click here instead?