Re: Can't open password protected file

johnblakemore · ‎02-07-2022

One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tablet.

Thank you.

johnblakemore · ‎02-14-2022

This is the screenshot. Clearing cache made no difference

It wont accept the Dropbox password or the File password.

John

Walter · ‎02-14-2022

Thanks for the screenshot, John - most appreciated!

May I reach out via email to have a further look internally?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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johnblakemore · ‎02-15-2022

Thank you.
[removed per the Community's Guidelines]
John

Walter · ‎02-15-2022

No biggie, John. I'll be glad to help out with this.

I just followed up via email, so please have a look at your inbox and we'll take it from there.

Walter
Community Moderator @ Dropbox
dropbox.com/support

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johnblakemore · ‎02-23-2022

Can’t find your post?

John

Walter · ‎02-23-2022

Hey @johnblakemore, I just sent you another email.

Could you have a look at your inbox and let me know if you received my message this time?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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johnblakemore · ‎02-23-2022

Yes received.

John

JimL from HB · ‎07-02-2022

I am having the same exact issue. I can open the file from the Dropbox folder in File Explorer on my desktop computer, but when I use that same computer to access DropBox via the Web to look at version history of the Word doc, the password isn't recognized. This locks me out of being able to see the version history, which I need.

Jay · ‎07-04-2022

Hi @JimL from HB, you don't need a file password to access the version history of any file on Dropbox.

Are you referring to a password on the file itself, or the password to your Dropbox account online?

Jay
Community Moderator @ Dropbox
dropbox.com/support

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JimL from HB · ‎07-04-2022

Hi Jay,

The original file is password protected in Microsoft Word. When I attempt to open the version history in DropBox on the Web (the only way I can access Version History, as far as I can tell), it prompts me for the file password (not my DropBox password, as I am already logged in on my desktop). However, the correct file-specific password does not work (I've tried this on several different files), and - just to say I've tried it - neither does the DropBox password.