Re: Cant download a file from Dropxbox
Do you know how big it should be? Is it giving any errors etc.?
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Are you downloading to your account or downloading via browser? If your account doesnt have 6.1gb free it wont add it
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Hey there, @Philemon Paul, let's jump right into this!
Have you tried a different browser, or an incognito tab on your current one, to check if you get the same behavior there?
Can you give it a go, and let me know how it goes?
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Philemon Paul, have you only tried the process through Edge, or a different browser too?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Philemon Paul, just to confirm we've checked everything, can you also clear your main browser's cache, to see if that helps?
Also, which versions of these browsers are you using? Are they up to date?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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