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We have been trying for days to connect through Dropbox. We have a client that insists on using this dodgy service, so we have no choice.
If we connect through the web interface, we get nothign but corrupt downloads because of the amount of data. The only workaround is to download a dozen or so individual zip files and hope that everything goes right.
So we've tried to download and install the client. The only people who can currently connect are people who have previously signed into Dropbox using the desktop client. So far, here is what I have tried:
2 Macs on our network(Wired). Newest version, Beta version, standalone installer, none work.
1 Mac on my home setup(Wireless). Nothing.
Same Mac on the 'backup' network at work. This is a backup network that has just recently been installed and has not been configured outside of the stock setup yet. No firewall, no proxies, just the "OK, there's your internet, have fun!" setup.
1 Windows 10 PC on work network(Wired). Nothing
1 Windows 7 PC on backup network(Wired).
On every machine, we have the same issue, it just says "Connecting". Occasionally, one of the Windows machines will pop up the login screen, but that can take hours, and once I enter credentials, nothing happens, the login box is greyed out, and the icon spins. Forever. I think one of the Macs had the login window once. I have manually set the proxy setting to "No Proxy', I even turned Windows Firewall off on the Win 7 PC that is NOT connected to a filtered network in any way. There is no anti virus, no proxy, no web filtering, no firewall, nothing, and these machines won't connect, even to try logging the account in.
So in summation:
3 different networks
3 different OS
5 different computers
2 different tyupes of connection
No connection. This is consistent enough that I cannot be the only person with this issue.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Jane
Community Moderator @ Dropbox
dropbox.com/support
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Sorry, but the only response I get when responding through your ticket system is that "for security reasons, I need to respond with the email attached to the account". I DON'T need to do that, as I can never get TO the login screen in the FIRST place. That account email is for our GM, and I am trying to solve this for him while he is out of town. There is no "security" if I can't even get to the point where I would log in.
Here is the rundown again:
Mac OS, 3 different computers.
Windows 2 different computers, 1 running Windows 10, 1 running Windows 7
3 different networks; Our standard metered network, our back-up failover network that has only recently been installed and has NOT been configured at all yet, and my home network
I have installed, uninstalled, tried Beta builds, downloaded the offline installer, and installed while logged in to the website.
Proxies are turned off, I have tried changing 'Auto Detect Proxy' to 'No Proxy' on both OSs.
I have had our network admin check the Firewall, and here is the most important part:
THE COMPUTER IS TRYING TO TALK TO DROPBOX.
In other words, NOTHING is blocking communication. If I try another computer that previously was connected to Dropbox successfully, those people can connect, but NOTHING new. Those users are not able to stop working to download the files we need, and there is too much to download through the website. Dropbox support is no help because they act like all I'm having trouble doing is logging in, but I can't even get the login popup to come up, it just says "Connecting" and "Waiting to be linked to a Dropbox account".
I have noticed a new behavior that I previously hadn't:
On all 3 machines that I am currently trying to attach to ANY Dropbox account with, the Dropbox client is constantly launching/crashing/launching.
On Windows 10, you can see this behavior with Task Manager open. The icon for Dropbox cycles from Blue(Active) to gray(inactive)
On Windows 7, you can open the taskbar so that you see the Dropbox icon, it constantly shows up, then disappears, then shows up again.
On the Mac that I am attempting to connect with, it just keeps showing up and disappearing in the taskbar at the top.
3 machines, each on a different network, and each running a different OS., THis may be the issue, the app caonstantly is restarting, and is never able to actually complete a task. On the Windows 10 machine, the mouse pointer coupled with the spinning wheel shows up every few seconds until I kill Dropbox.
"for security reasons, I need to respond with the email attached to the account". I DON'T need to do that, as I can never get TO the login screen in the FIRST place. That account email is for our GM, and I am trying to solve this for him while he is out of town. There is no "security" if I can't even get to the point where I would log in."
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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